Welcome to Right Step UK
About Us
Mission
To provide practical, person-centred support that helps individuals facing complex challenges build stability, confidence, and a positive path forward.
Vision
A community where everyone has access to the right support at the right time, regardless of their past or circumstances.
Who We Are
Right Step UK is a values-driven charity providing practical, person-centred support to individuals facing complex life challenges. We work with people who may be experiencing housing instability, involvement with the criminal justice system, financial hardship, or additional emotional and behavioural needs.
Our focus is simple: the right support, at the right time, in the right way.
What We Do
We provide tailored support that may include:
- Advocacy with housing, benefits, and essential services
- Mentoring and practical guidance
- Support for individuals transitioning from custody to community
- Assistance with life skills, confidence, and independence
- Safe, structured support for young people with additional needs
Every person we work with is treated with dignity, fairness, and respect.
Why We Exist
Many people fall through gaps between services. Systems can be difficult to navigate, support can be inconsistent, and individuals often face multiple challenges at once.
Right Step UK was created to bridge those gaps — offering joined-up, compassionate, and solution-focused support that helps people build stability, confidence, and a positive future.
Our Founder's Story
Right Step UK was founded from over two decades of frontline experience supporting people facing some of life’s toughest challenges. Working across criminal justice, social care, and youth services, our founder saw how often individuals — from ex-offenders to vulnerable adults and young people with complex needs — struggled to access consistent, joined-up support.
The charity was established to provide practical help, strong advocacy, and respectful challenge, combining accountability with encouragement so people can take meaningful steps forward.
Our Trustees
Our trustees bring a range of professional experience and a shared commitment to strong governance and positive social impact.
Rob - Chair of Trustees
Rob brings over 20 years of experience across criminal justice, social care, and youth services. His background includes probation services, housing and welfare advocacy, and mentoring individuals facing complex challenges. Rob founded Right Step UK to provide practical, person-centred support that bridges gaps between services and empowers people to move forward with dignity and stability.
Adam - Treasurer
Adam is an experienced charity trustee with a strong background in financial oversight, governance, and risk management within health and community-focused settings. He brings a detail-oriented, collaborative approach and a strong commitment to person-centred, sustainable impact.
Larna - Secretary
Larna is a motivated and driven individual who is very passionate about supporting people and seeing them achieve their goals and smile. She is qualified within the social care field and has adequate, relevant safeguarding training.
She has over twenty years’ experience of the justice system and previously lived and worked in London for nine years, supporting people of all ages in the social care and criminal justice sectors. Her skills, knowledge and experience surround criminal justice, social care, welfare and benefits, Employability skills and special educational needs (SEN).
Referrals & Services
Make a Referral
Right Step UK works with professionals and partner organisations to provide practical, person-centred support to individuals facing complex challenges.
We welcome referrals for people who would benefit from structured, supportive guidance to improve stability, independence, and wellbeing.
Who We Can Support
We may be able to support individuals who are:
- At risk of homelessness or struggling with housing issues
- Experiencing financial hardship, debt, or benefit difficulties
- Transitioning from custody or involved with probation services
- Facing barriers linked to emotional or behavioural needs
- Young people with additional support needs
- Struggling to engage with services without advocacy or mentoring
If you are unsure whether someone is suitable, please contact us to discuss.
What We Offer
- Advocacy with housing, benefits, and essential services
- Practical support and structured mentoring
- Support to build life skills and confidence
- Partnership working alongside other agencies
- A respectful, strengths-based approach with clear boundaries
Referral Criteria
To accept a referral, we usually require that:
✔ The individual is aware of and agrees to the referral
✔ There is a clear support need aligned with our services
✔ Risk information is shared where relevant
✔ Other involved services are identified where appropriate
We aim to complement, not duplicate, existing support.
How to Refer
Please include the following information in your referral:
- Referrer name, role, and organisation
- Contact details
- Individual’s name, date of birth, and contact information
- Current situation and key support needs
- Any known risks or safeguarding considerations
- Other services involved
Email referrals to: [email protected] For urgent queries: 0121 796 8748
What Happens Next
- We review the referral information
- We may contact the referrer for clarification
- We assess suitability and capacity
- If appropriate, we arrange an initial meeting with the individual
- We confirm acceptance and next steps with the referrer
Services
At Right Step UK, we provide practical, person-centred support to individuals facing complex life challenges. Our services are tailored to each person’s situation, helping them take meaningful, sustainable steps forward.
1. Advocacy & Practical Support
We help individuals navigate essential systems and services, including:
- Housing applications and tenancy support
- Benefits and financial guidance
- Debt and money management
- Accessing health and wellbeing services
- Support with appointments and paperwork
2. Mentoring & Life Skills
We provide structured, supportive mentoring to help people:
- Build confidence and independence
- Develop routines and stability
- Improve decision-making and coping strategies
- Work toward personal goals
3. Support for Individuals Involved in the Criminal Justice System
We work with people transitioning from custody or under supervision to:
- Access stable accommodation
- Connect with support services
- Reduce reoffending risk
- Build positive, pro-social lifestyles
4. Support for Young People with Additional Needs
We offer safe, supportive environments for young people who may have:
- ADHD or autism
- Emotional or behavioural challenges
- Mental health needs
Our focus is on confidence-building, social development, and creating a space where young people feel understood and supported.
How We Work
✔ Person-centred planning
✔ Clear boundaries and expectations
✔ Partnership working with other services
✔ Respect, dignity, and accountability
Get Involved!
Volunteering
Volunteers are a vital part of the work we do at Right Step UK. By giving your time and skills, you can help make a real difference in people’s lives.
Why Volunteer?
- Support vulnerable people in your community
- Gain valuable experience and skills
- Be part of a supportive, purpose-driven team
- Contribute to meaningful, lasting change
Volunteer Roles May Include
- Mentoring and befriending
- Supporting youth activities
- Helping with practical support sessions
- Assisting with admin or outreach
- Event and fundraising support
What We Look For
- Reliability and commitment
- Respect for boundaries and confidentiality
- Compassion and good communication skills
- Willingness to complete safeguarding checks and training
What We Offer
- Induction and training
- Ongoing support and supervision
- Safeguarding guidance
- A chance to be part of positive community change
Interested in volunteering? Get in touch to find out more.
Working in Partnership
Right Step UK believes strong partnerships create stronger outcomes. Many of the individuals we support face multiple, interconnected challenges, and collaborative working ensures people receive the right help at the right time.
We Work Alongside
- Local authorities
- Housing providers
- Probation and criminal justice services
- Health and mental health services
- Community and voluntary organisations
- Education and youth services
Support Our Work
The work of Right Step UK is made possible through the generosity and commitment of supporters, partners, and funders. Every contribution helps us provide practical, life-changing support to people who need it most.
Ways You Can Help
Make a Donation
Your donation helps us continue delivering vital support services and responding to individual needs.
Fundraise for Us
Whether it’s a community event, sponsored challenge, or workplace fundraiser, your efforts can make a real difference.
Partner With Us
We welcome partnerships with businesses and organisations who share our commitment to social impact.
Volunteer Your Time
Giving your time and skills can be just as valuable as financial support.
Why Your Support Matters
Your support helps individuals:
- Access safe housing
- Rebuild stability after crisis
- Develop confidence and independence
- Move toward safer, more positive futures
Together, we can help people take the right step forward.
The Difference Your Support Makes
At Right Step UK, we see every day how the right support at the right time can change lives. Here are examples of the impact our work has.
Contact Us
Your message will be sent to Right Step UK, who will aim to respond within 3-5 working days.
However, if your enquiry is urgent, please call the office on 0121 796 8478.
Please note!
Due to the current climate and our staff working from home, it may take longer than usual for us to reply to your message.
Thank you for your understanding!
Opening Hours
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